FAQS

We want you to be completely satisfied with your purchase but if something isn’t right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging.

To start the return process, please use the following link:
https://www.gerberchildrenswear.com/pages/return-policy

All orders received before 12:00pm EST Monday - Friday are processed within 2 business days of payment and address verification (which could take up to 24 hours) and shipped at a flat rate of $6 if product is listed as “in stock”.

Domestic orders shipped via Standard Shipping will be delivered within 3-10 business days of order processing (not including holidays) for the United States. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses.

During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can.

We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse.

Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.

Feel free to send an email to CustomerCare@gerberchildrenswear.com. Please include your order number with any question.

Every baby grows at their own pace. Make sure you're buying based on your little one's height and weight, not age.

Your kiddos' safety is our #1 priority. We have the highest standards for everything we make. From quality fabrics to safety features, your little ones will love our products, and you'll love the prices.

We're all about easy care: check your label for proper washing instructions. Be sure to wash your new items before the first use. Here's an extra tip: put the small stuff (mittens, socks, etc.) in a laundry bag so they don't get lost.

We want you to be completely satisfied with your purchase but if something isn’t right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging.

Please call 1-800-461-7842 to report any product defects.

All tracking information will be sent via an email to you once the item is shipped. If you have not received an email, please contact us at customercare@gerberchildrenswear.com and we would be happy to look it up for you.

Grow-With-Us Perks® is Gerber Childrenswear’s rewards program! Join our Fam today and earn 10 points just for signing up! For every dollar you spend, you earn 1 point. The more points you earn, the more you save! For every 100 points, you’ll earn a $10 redeemable discount at checkout.

100 Points = $10 Off

200 Points = $20 Off

300 Points = $30 Off

We offer extra points throughout the year, exclusive early access to new products, and exclusive discounts as a bonus! Ready to join our program? Sign up here: https://www.gerberchildrenswear.com/pages/perks

Earn points by becoming a member each time you purchase on GerberChildrenswear.com! One point will be earned for each dollar you spend, excluding all shipping fees and taxes. Please allow up to 30 days for your points to appear on your account page.

You can only earn points on products purchased on our website (https://gerberchildrenswear.com). Purchases made on other e-commerce sites and in retail stores will not accrue points.

You can also earn points for completing product reviews. For each product review, you can earn 5 points (up to 25 points/month). To receive points for your product review, you must follow the email prompt after purchase.

To check your current point balance, please login to your rewards account here:

https://www.gerberchildrenswear.com/account/login

On the left navigation bar, click on "My Rewards" to view your balance.

To check your current point balance, please login to your rewards account here: https://www.gerberchildrenswear.com/account/login

On the left navigation bar, click on "My Rewards" to view your balance. You can also view your point balance while logged in on our Perks page here: https://www.gerberchildrenswear.com/pages/perks

Yes. Points expire 6 months after your last purchase date.

Yes! Click the ‘start referring now’ button on the rewards page and begin entering your friend’s email addresses (up to 10 email addresses). If your friend(s) makes a qualifying order over $50 on our website, you get a ten-dollar ($10) reward, and your friend gets a ten-dollar ($10) reward. The discount reward can be used on your next order made on our website.
Please allow 48 hours for your one hundred (100) reward points to appear on your account page once your friend(s) places a qualifying order over $50 (excluding all shipping fees and taxes rounded down to the nearest dollar). You must be a Grow-With-Us Perks® member to receive rewards for qualified referred purchases.

To start referring your friends today, please visit:  https://www.gerberchildrenswear.com/pages/refer


Please allow 48 hours for your one hundred (100) reward points to appear on your Account page once your friend(s) places a qualifying order over $50 (excluding all shipping fees and taxes rounded down to the nearest dollar). You must be a Grow-With-Us Perks® member to receive rewards for qualified referred purchases.




To start referring your friends today, please visit https://www.gerberchildrenswear.com/pages/refer

You can use your points at Checkout to redeem discounts. Make sure you are logged into your account. Use the drop-down box to select the dollar reward you want to use and click "Apply".  

If you are logged in to your account, you will see your point balance displayed above the drop-down menu. If you are not logged in to your account, you will see a link to log in.   

Only one (1) discount can be used per order. Discounts are not eligible for any shipping fees and taxes. 

We're sorry, but points cannot be transferred or gifted between accounts.

No. You may only use one discount or your reward for each order placed.

No. Once points are expired, they cannot be refunded or redeemed. To view your current points balance, please visit:  https://www.gerberchildrenswear.com/account/login

If you are experiencing issues redeeming your points, please first make sure you are logged into your account. Please note that you can only use one discount per order. If you are using a discount code while in checkout, you will not be able to use your loyalty discount.

Please allow up to 30 days for your points to appear on your account page. If you are still unable to use points, please contact us at:  customercare@gerberchildrenswear.com so we can help resolve the issue.

You will forfeit the rewards points accumulated with any refunded purchase. You will see an update in your rewards balance reflecting the value of the returned items.

To receive points for your product review, you must follow the email prompt after purchase to review the items. We do this to ensure product reviews are associated with the correct items and awards are based on purchase history.