FAQS


Shipping & Returns

We want you to be completely satisfied with your purchase but if something isn’t right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging.
All orders received before 12:00pm EST Monday - Friday are processed within 2 business days of payment and address verification (which could take up to 24 hours) and shipped at a flat rate of $6 if product is listed as “in stock”. Domestic orders shipped via Standard Shipping will be delivered within 3-10 business days of order processing (not including holidays) for the United States. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses. During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can. We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse. Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.
Feel free to send an email to Customersupport@gerberchildrenswear.com. Please include your order number with any question. You may also call our team at 1-877-313-2114

Product Related Questions

Please call 1-800-461-7842 to report any product defects.
All tracking information will be sent via an email to you once the item is shipped. If you have not received an email, please contact us at customersupport@gerberchildrenswear.com and we would be happy to look it up for you.