FAQS

We want you to be completely satisfied with your purchase but if something isn’t right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging.

To start the return process, please use the following link: https://www.gerberchildrenswear.com/pages/return-policy

All orders received before 12:00pm EST Monday - Friday are processed within 2 business days of payment and address verification (which could take up to 24 hours) and shipped at a flat rate of $6 if product is listed as “in stock”.

Domestic orders shipped via Standard Shipping will be delivered within 3-10 business days of order processing (not including holidays) for the United States. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses.

During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can.

We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse.

Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.

Feel free to send an email to CustomerCare@gerberchildrenswear.com. Please include your order number with any question.

Every baby grows at their own pace. Make sure you're buying based on your little one's height and weight, not age.

Your kiddos' safety is our #1 priority. We have the highest standards for everything we make. From quality fabrics to safety features, your little ones will love our products, and you'll love the prices.

We're all about easy care: check your label for proper washing instructions. Be sure to wash your new items before the first use. Here's an extra tip: put the small stuff (mittens, socks, etc) in a laundry bag so they don't get lost.

Please call 1-800-461-7842 to report any product defects.

All tracking information will be sent via an email to you once the item is shipped. If you have not received an email, please contact us at customercare@gerberchildrenswear.com and we would be happy to look it up for you.

Grow-With-Us Perks® is Gerber Childrenswear’s rewards program! Join our Fam today and earn 10 points just for signing up! For every dollar you spend, you earn 1 point. The more points you earn, the more you save! For every 100 points, you’ll earn a $10 redeemable discount in checkout.

100 Points = $10 Off
200 Points = $20 Off
300 Points = $30 Off

We offer extra points throughout the year, exclusive early access to new products, and exclusive discounts as a bonus!

Ready to join our program? Sign up here: https://www.gerberchildrenswear.com/pages/perks

Earn points by becoming a member and each time you purchase Gerber Childrenswear! One point will be earned for each dollar you spend, excluding all shipping fees and taxes. Please allow up to 30 days for your points to appear on your account page.

You can only earn points on products purchased on our website (http://gerberchildrenswear.com). Purchases made on other ecommerce sites and in retail stores will not accrue points.

You can also earn points for completing product reviews. For each product review, you can earn 5 points (up to 25 points/month). To receive points for your product review, you must follow the email prompt after purchase.

To check your current point balance, please login to your rewards account here:
https://www.gerberchildrenswear.com/account/login

On the left navigation bar, click on "My Rewards" to view your balance.

Yes. Points expire 6 months after your last purchase date.

Yes! Click the ‘start referring now’ button on the rewards page and begin entering your friend’s email addresses (up to 10 email addresses). If your friend(s) makes a qualifying order over $50 on our website, you get a ten dollar ($10) reward and your friend gets a ten dollar ($10) reward. Discount reward can be used on your next order made on our website.

Please allow 48 hours for your one hundred (100) reward points to appear on your Account page once your friend(s) places a qualifying order over $50 (excluding all shipping fees and taxes rounded down to the nearest dollar). You must be a Grow-With-Us Perks® member to receive rewards for qualified referred purchases.

To start referring your friends today, please visit https://www.gerberchildrenswear.com/pages/refer

You can use your points at Checkout to redeem discounts. Once logged in and ready to check out, go to the Checkout page and see your points balance above the two drop-down menus on the right underneath your cart.

If you are on a mobile device, you will need to click on "Show Order Summary" to view the drop-down menu. Use the drop down box to select the dollar reward you want to use and click "Apply".

Only one (1) discount can be used per order. Discounts are not eligible on any shipping fees and taxes.

We're sorry, but points cannot be transferred or gifted between accounts.

No. You may only use one discount or your reward for each order placed.

No. Once points are expired, they cannot be refunded or redeemed. To view your current points balance, please visit https://www.gerberchildrenswear.com/account/login

If you are experiencing issues redeeming your points, please first make sure you are logged into your account.

Customers using ShopPay, GooglePay, or PayPal in checkout, will not have rewards displayed in checkout at this time. If you would like to use your rewards at checkout, you will not be able to utilize these checkout payment options. In this case, please contact us at customercare@gerberchildrenswear.com, and we can help resolve the issue.

If you are still unable to use points, please note that you can only use one discount per order. If you are using a discount code while in checkout, you will not be able to use your loyalty discount.

Please allow up to 30 days for your points to appear on your account page.

You will forfeit the rewards points accumulated with any refunded purchase. You will see an update in your rewards balance reflecting the value of the returned items.

You are still able to apply your reward at checkout. However, any remaining balance of your discount is forfeited.

To receive points for your product review, you must follow the email prompt after purchase to review the items. We do this to ensure product reviews are associated with the correct items and awards are based on purchase history.

Gerber Childrenswear is proud to offer discounts to parents and families who are certified military, veterans, first responders, nurses, and teachers.

We offer discounts through verification on ID.me for US active-duty military, veterans, first responders, nurses, hospital employees, and medical providers. Below are the specific eligible groups:

Military/Veterans: Active Duty, National Guard, Reserves, Veterans, Retirees, Military Spouses, Surviving Spouses, and Immediate Military Family Members

First Responders: Law Enforcement Officers Police Officers (Federal, State, and Local) - Active & Retired, Sheriff / Sheriff's Deputy, Correctional Officer, State Trooper, Federal Law Enforcement Officer (for example, Customs & Border Protection Officer, Air Marshal, etc.), Park Police & Park Rangers, Probation & Parole Officers, Bridge and Tunnel Officers, Detention Officers, Railroad Police Officers, School Resource Officers, Auxiliary & Reserve Sheriff Deputy or Police Officers, Animal Control Officers who are credentialed as a Law Enforcement Officer, Fire Marshals who are certified Law Enforcement Officers, and Court Bailiffs/Court Officers (must be hold law enforcement credentials) Firefighters Career Firefighter (Federal, State, and Local),Wild-Land Firefighter/ Prescribed fire burn manager, Volunteer Firefighter, and Fire Marshal Emergency Medical Technicians Emergency Medical Technician (EMT), Paramedic, Medical Helicopter Pilot, and Flight Nurse

Nurses: Certified Nursing Assistant (CNA), Certified Registered Nurse Anesthetist (CRNA), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Nurse Practitioner (NP), Practical Nurse, Professional Nurse, Public Health Nurse, Registered Nurse, Registered Professional Nurse, Vocational Nurse, Certified Nurse Aide, Clinical Nurse, Nurse Aide, Nursing Assistant, School Nurse, Home Health Nurse, Clinical Nurse Specialist, and Travel Nurse

Medical Providers: Doctor, Nurse, Physician Assistant, Dentist, Dental Assistant, Certified Medical Assistant, Chiropractor, Clinical Counselor, Psychologist, Therapist, Clinical Technician (ex: Pharmacy Technician, Dialysis Technician, Laboratory Technician, etc.), Diagnostic Medical Personnel, Registered Dietitian, Respiratory Therapist, Physical or Occupational Therapist, Physical or Occupational Therapy Assistant, Licensed Clinical Social Worker, or Pharmacist

Teachers: PreK-12 Certified Teachers, Certified Teacher Aides, Certified Teacher Assistants, Certified Educational Assistants, Certified Substitute Teachers, Teaching Interns, Specialized Teachers (Speech-Language Pathologists, Hearing Impaired, JROTC, Music, Dance, Dramatic Arts, Art, Journalism, Speech, Home Economics, Vocational Education, Adult Education, Family and Consumer Science Engineering, Agriculture, Marketing, Athletic Coaching, etc.), Principals, Headmasters, Superintendents, Assistant Principals, Vice Principals, School Guidance Counselors, School Social Workers, School Psychologists, School Nurses, Head Start Teachers / Staff, Librarians / Educational Media Specialists, Occupational Therapists, Any Child Development Staff (working with children under Pre-K - Kindergarten level), Pupil Personnel Services, Driver Education, and Other School Employees (School Cafeteria, Maintenance, Office, Computer IT Staff, etc.) College/University Professors Professors and Adjunct Faculty

Hospital Employees are also eligible for discounts. To learn more about hospital employee verification, visit: How to verify as a Hospital Employee

You can verify your affiliation by clicking the ID.me in the cart or on our heroes landing page. Follow the prompts to complete your verification, and log in to your ID account to receive discounts on future orders.

Once you verify your affiliation, you will immediately receive an exclusive promo code that will apply to your shopping cart. *The ID.me discount program cannot be combined with other offers like other coupon codes or loyalty discounts. Limit one per customer and per order.

No, this program is only for eligible members.

No, discounts cannot be combined. We accept one discount code per order. This is true for ID.me discounts, loyalty discounts, and any other discounts. Gerber Childrenswear reserves the right to change or remove a product from the ID.me promotion at any time, without prior notice.

Please contact the ID.me Support team if you have questions with your eligibility or difficulty accessing your account - available 8 AM through midnight EST, 7 days a week to assist at 866-775-4363.