FAQS


Shipping & Returns

We want you to be completely satisfied with your purchase but if something isn’t right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging.
To start the return process, please use the following link: https://www.gerberchildrenswear.com/a/returns
All orders received before 12:00pm EST Monday - Friday are processed within 2 business days of payment and address verification (which could take up to 24 hours) and shipped at a flat rate of $6 if product is listed as “in stock”. Domestic orders shipped via Standard Shipping will be delivered within 3-10 business days of order processing (not including holidays) for the United States. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses. During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can. We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse. Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.
Feel free to send an email to CustomerCare@gerberchildrenswear.com. Please include your order number with any question.

Product Related Questions

Please call 1-800-461-7842 to report any product defects.
All tracking information will be sent via an email to you once the item is shipped. If you have not received an email, please contact us at customercare@gerberchildrenswear.com and we would be happy to look it up for you.

Gerber Childrenswear Rewards

Joining Gerber Childrenswear rewards program is simple! Either log in to your existing account or sign up with your email through the rewards page. You'll get 10 points just for becoming a member! Each time you come back, make sure you log in to track your points progress, your transaction history and to redeem points on your orders.
Yes. The points you accrue are valid for 6 months from the date rewarded.
Earn points just becoming a member and each time you spend on Gerber Childrenswear! One (1) point will be earned on each dollar you spend, excluding all shipping fees and taxes (rounded down to the nearest dollar). Please allow 48 hours for your points to appear on your Account page. You can only earn points on products purchased on our website (http://gerberchildrenswear.com). Purchases made on other ecommerce sites and in retail stores will not accrue points. You can also earn points for completing product reviews and following us on our social channels.
Yes! Click the ‘start referring now’ button on the rewards page and begin entering your friend’s email addresses. If your friend(s) makes a qualifying order over $50 on our website, you get a ten dollar ($10) reward and your friend gets a ten dollar ($10) reward. Discount reward can be used on your next order made on our website. Please allow 48 hours for your one hundred (100) reward points to appear on your Account page once your friend(s) places a qualifying order over $50 (excluding all shipping fees and taxes rounded down to the nearest dollar).
You can use your points at Checkout to redeem products or discounts! Once logged in and ready to check out, go to the Checkout page and see your points balance above the two drop-down menus on the right underneath your cart. If you are on a mobile device, you will need to click on "Show Order Summary" to view the drop-down menu. Use the drop down box to select the dollar reward you want to use and click "Apply". Only one (1) discount can be used per order. Discounts are not eligible on any shipping fees and taxes.
No, points cannot be transferred.
If you are experiencing issues redeeming your points, please first make sure you are logged into your account. If you are still unable to use points, please note that you can only use one discount per order. If you are using a discount code while in checkout, you will not be able to use your loyalty discount.

ID.me

Gerber Childrenswear is proud to offer discounts to parents and families who are certified military, veterans, first responders, nurses, and teachers.
We offer discounts through verification on ID.me for US active-duty military, veterans, first responders, and nurses. Below are the specific eligible groups:

Military/Veterans: Active Duty, National Guard, Reserves, Veterans, Retirees, Military Spouses, Surviving Spouses, and Immediate Military Family Members

First Responders: Law Enforcement Officers Police Officers (Federal, State, and Local) - Active & Retired, Sheriff / Sheriff's Deputy, Correctional Officer, State Trooper, Federal Law Enforcement Officer (for example, Customs & Border Protection Officer, Air Marshal, etc.), Park Police & Park Rangers, Probation & Parole Officers, Bridge and Tunnel Officers, Detention Officers, Railroad Police Officers, School Resource Officers, Auxiliary & Reserve Sheriff Deputy or Police Officers, Animal Control Officers who are credentialed as a Law Enforcement Officer, Fire Marshals who are certified Law Enforcement Officers, and Court Bailiffs/Court Officers (must be hold law enforcement credentials) Firefighters Career Firefighter (Federal, State, and Local),Wild-Land Firefighter/ Prescribed fire burn manager, Volunteer Firefighter, and Fire Marshal Emergency Medical Technicians Emergency Medical Technician (EMT), Paramedic, Medical Helicopter Pilot, and Flight Nurse

Nurses: Certified Nursing Assistant (CNA), Certified Registered Nurse Anesthetist (CRNA), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Nurse Practitioner (NP), Practical Nurse, Professional Nurse, Public Health Nurse, Registered Nurse, Registered Professional Nurse, Vocational Nurse, Certified Nurse Aide, Clinical Nurse, Nurse Aide, Nursing Assistant, School Nurse, Home Health Nurse, Clinical Nurse Specialist, and Travel Nurse

Teachers: PreK-12 Certified Teachers, Certified Teacher Aides, Certified Teacher Assistants, Certified Educational Assistants, Certified Substitute Teachers, Teaching Interns, Specialized Teachers (Speech-Language Pathologists, Hearing Impaired, JROTC, Music, Dance, Dramatic Arts, Art, Journalism, Speech, Home Economics, Vocational Education, Adult Education, Family and Consumer Science Engineering, Agriculture, Marketing, Athletic Coaching, etc.), Principals, Headmasters, Superintendents, Assistant Principals, Vice Principals, School Guidance Counselors, School Social Workers, School Psychologists, School Nurses, Head Start Teachers / Staff, Librarians / Educational Media Specialists, Occupational Therapists, Any Child Development Staff (working with children under Pre-K - Kindergarten level), Pupil Personnel Services, Driver Education, and Other School Employees (School Cafeteria, Maintenance, Office, Computer IT Staff, etc.) College/University Professors Professors and Adjunct Faculty
You can verify your affiliation by clicking the ID.me in the cart or on our heroes landing page. Follow the prompts to complete your verification, and log in to your ID account to receive discounts on future orders.
Once you verify your affiliation, you will immediately receive an exclusive promo code that will apply to your shopping cart. *The ID.me discount program cannot be combined with other offers like other coupon codes or loyalty discounts. Limit one per customer and per order.
No, this program is only for eligible members.
No, discounts cannot be combined. We accept one discount code per order. This is true for ID.me discounts, loyalty discounts, and any other discounts. Gerber Childrenswear reserves the right to change or remove a product from the ID.me promotion at any time, without prior notice.
Please contact the ID.me Support team if you have questions with your eligibility or difficulty accessing your account - available 8 AM through midnight EST, 7 days a week to assist at 866-775-4363.