FAQS
Shipping & Returns
How many days do I have to return an item before it is considered late?
How many days do I have to return an item before it is considered late?
We want you to be completely satisfied with your purchase but if something isn't right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging. Return & Exchange Policy
How do I get a return label for my return?
How do I get a return label for my return?
To start the return process, please use the following link: https://www.gerberchildrenswear.com/pages/return-policy
What is your shipping policy?
What is your shipping policy?
All orders received before 12:00pm EST Monday - Friday are processed within 2 business days of payment and address verification (which could take up to 24 hours) and shipped at a flat rate of $6 if product is listed as "in stock".
Domestic orders shipped via Standard Shipping will be delivered within 3-10 business days of order processing (not including holidays) for the United States. Please allow up to fourteen (14) business days for shipments to US Territories, and A.P.O. and F.P.O. addresses.
During holiday rush and large sales events, there may be a slight delay in processing time, but we will make every effort to process your order as quickly as we can.
We do not offer shipping to multiple addresses or international addresses. All orders ship from our fulfillment center in Summerville, SC. There is no extra charge for backorder shipments, and credit card orders are not charged until they leave the warehouse.
Note: Orders received after 12:00 pm EST in the distribution system will begin processing the following business day.
Who should I contact with regards to shipping problems?
Who should I contact with regards to shipping problems?
Feel free to send an email to CustomerCare@gerberchildrenswear.com. Please include your order number with any question.
Product Related Questions
What size do I need?
What size do I need?
Every baby grows at their own pace. Make sure you're buying based on your little one's height and weight, not age.
How safe is this for my baby?
How safe is this for my baby?
Your kiddos' safety is our #1 priority. We have the highest standards for everything we make. From quality fabrics to safety features, your little ones will love our products, and you'll love the prices.
Are your products easy to care for?
Are your products easy to care for?
We're all about easy care: check your label for proper washing instructions. Be sure to wash your new items before the first use. Here's an extra tip: put the small stuff (mittens, socks, etc.) in a laundry bag so they don't get lost.
How many days do I have to return an item before it is considered late?
How many days do I have to return an item before it is considered late?
We want you to be completely satisfied with your purchase but if something isn't right, let us know and we will refund your purchase. You may return it with your original packing slip within 60 days and we will exchange the item or refund your full purchase price, less the shipping and handling. We will gladly accept unwashed, unworn merchandise in the original packaging. Return & Exchange Policy
My item is defective, who should I call?
My item is defective, who should I call?
Please call 1-800-461-7842 to report any product defects.
I can't find my tracking number, who should I reach out to?
I can't find my tracking number, who should I reach out to?
All tracking information will be sent via an email to you once the item is shipped. If you have not received an email, please contact us at customercare@gerberchildrenswear.com and we would be happy to look it up for you.
Gerber Childrenswear Rewards
What is Grow-With-Us Perks®, and how do I join?
What is Grow-With-Us Perks®, and how do I join?
Grow-With-Us Perks® is Gerber Childrenswear's rewards program! Join our Fam today and earn 10 points just for signing up! For every dollar you spend, you earn 1 point. The more points you earn, the more you save!
75 Points = Free Shipping
150 Points = $10 Off
250 Points = $20 Off
350 Points = $30 Off
Throughout the year, you'll also enjoy exclusive early access to new products, and exclusive discounts! Ready to join our program? Sign up here: https://www.gerberchildrenswear.com/pages/perks
How do I earn points?
How do I earn points?
Become a member and earn points with every purchase on GerberChildrenswear.com! One point will be earned for each dollar you spend, excluding all shipping fees and taxes. Please allow up to 30 days for your points to appear on your account page.
You can only earn points on products purchased on our website (http://gerberchildrenswear.com). Purchases made on other e-commerce sites and in retail stores will not accrue points.
Earn even more points by completing product reviews. Each product review earns you 5 points (up to 25 points/month). To receive points for your product review, you must follow the email prompt after purchase.
How do I check my point balance?
How do I check my point balance?
To check your current point balance, please login to your rewards account here: https://www.gerberchildrenswear.com/account/login
On the left navigation bar, click on "My Rewards" to view your balance.
Do my points expire?
Do my points expire?
Yes. Points expire 6 months from the date on which they were earned.
Can I refer a friend?
Can I refer a friend?
Yes! Click the 'start referring now' button on the rewards page and begin entering your friends' email addresses (up to 10 email addresses). If your friend(s) makes a qualifying order over $50 (excluding shipping fees and taxes) on our website, you'll earn 150 points ($10 value) for each redeemed referral. Your friend will receive a ten-dollar ($10) reward as well. The discount reward can be used on your next order made on our website.
Please allow 48 hours for your reward points to appear on your account page once your friend(s) places their qualifying order. You must be a Grow-With-Us Perks® member to receive rewards for qualified referred purchases.
To start referring your friends today, please visit: https://www.gerberchildrenswear.com/pages/refer
How do I use my points to redeem rewards?
How do I use my points to redeem rewards?
You can use your points at checkout to redeem discounts. Make sure you are logged into your account. Use the drop-down box to select the dollar reward you want to use and click "Apply".
If you are logged in to your account, you will see your point balance displayed above the drop-down menu. If you are not logged in to your account, you will see a link to log in.
Only one (1) discount can be used per order.
Can I transfer or merge my points between two separate accounts?
Can I transfer or merge my points between two separate accounts?
We're sorry, but points cannot be transferred or gifted between accounts.
Can I combine rewards with a discount or coupon code?
Can I combine rewards with a discount or coupon code?
No. You may only use one discount code or your reward for each order placed.
Can you reissue points after they expire?
Can you reissue points after they expire?
No. Once points are expired, they cannot be refunded or redeemed. To view your current points balance, please visit: https://www.gerberchildrenswear.com/account/login
Why can't I redeem my points?
Why can't I redeem my points?
If you are experiencing issues redeeming your points, please first make sure you are logged into your account. Please note that you can only use one discount per order. If you are using a discount code while in checkout, you will not be able to use your loyalty discount.
Please allow up to 30 days for your points to appear on your account page. If you are still unable to use points, please contact us at customercare@gerberchildrenswear.com so we can help resolve the issue.
What happens to my rewards when I return an item?
What happens to my rewards when I return an item?
You will forfeit the rewards points accumulated with any refunded purchase. You will see an update in your rewards balance reflecting the value of the returned items.
I reviewed a product, but I don't have points for my review. Why?
I reviewed a product, but I don't have points for my review. Why?
To receive points for your product review, you must follow the email prompt after purchase to review the items. We do this to ensure product reviews are associated with the correct items and awards are based on purchase history.
You can write as many reviews as you like, but only one review per product purchased. For each product review, you can earn 5 points (up to 25 points/month).
Please Note: points will only be given to Verified Buyers of purchased products, for reviews written through review emails.
